We want you to love your Fourloom flowers. If something isn't right, we're here to help.
Damaged, faulty or wrong item. If your order arrives damaged, faulty or isn't what you ordered, please email us at support@fourloom.com.au within 24 hours of delivery with your order number and photos of the item and packaging. Reporting it quickly lets us check it with the carrier and sort it out fast. We'll send a replacement or give you a full refund, including delivery costs.
Change of mind. We don't offer refunds or exchanges if you simply change your mind, so please choose carefully. This includes custom bouquets made with the mix of flowers you chose.
Refunds. Approved refunds go back to your original payment method within 5 to 10 business days.
Your rights. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.